Contact and Grievance Redressal
Effective date: 23 July 2026
Contact channels
- General support: canute@maveristic.com; visaj@maveristic.com
- Billing and credits: canute@maveristic.com
- Privacy and data rights: canute@maveristic.com
- Copyright and rights notices: canute@maveristic.com
- Safety and grievances: visaj@maveristic.com
- Telephone: +91 88798 95949; +91 83693 59842
- Postal address: C-201, Chheda Heights, Next to Corpora, LBS Marg, Bhandup West, Mumbai City, Maharashtra - 400078, India
Grievance Officer
Visaj Fernandes, Grievance Officer - Oryyn Creative Lab
Email: visaj@maveristic.com
Telephone: +91 83693 59842
What to include
Provide your account email, the relevant URL or transaction/generation reference, a clear description, the remedy requested and supporting evidence. Do not send passwords, OTPs, CVVs or complete card numbers.
Response process
We will acknowledge grievances within the period required by applicable law and, where no shorter period applies, aim to acknowledge within 48 hours. We aim to resolve ordinary grievances within 15 days, subject to identity verification, provider response, rights-holder input, banking processes or legal complexity. Urgent child-safety, non-consensual intimate imagery, credible threats and account-security reports are prioritised.
Privacy and data-rights requests may require identity verification. Payment refunds, once approved and initiated, remain subject to banking timelines described in the Refund Policy.
Escalation
If you disagree with a response, reply with the original reference and the grounds for review. This process does not restrict a non-waivable statutory or consumer remedy.