Digital Delivery and Service Fulfilment Policy
Effective date: 23 July 2026
Creative Lab supplies digital services only. No physical product is shipped.
1. Credit delivery
After a payment is successfully captured and verified, the purchased credits are allocated electronically to the Creative Lab account used for the transaction. Allocation is ordinarily immediate but may be delayed by payment verification, webhook interruption, fraud review, reconciliation or service outage.
If payment succeeds but credits do not appear, contact canute@maveristic.com with the order or payment reference. Do not make repeated payments to work around an unresolved allocation.
2. Generation delivery
Generated assets are delivered digitally through the relevant result view, dashboard, gallery, generation history, download control or supported integration. The format and availability depend on the selected tool and provider.
An output may require provider processing, transcoding, enhancement, moderation or recovery before it is available. Estimates are not guaranteed delivery times.
3. Oryyn delivery
When a user expressly chooses to publish to Oryyn, Creative Lab transfers the selected asset and necessary metadata to Oryyn. For video, Oryyn may perform separate HLS processing before playback is available. Transfer or processing does not guarantee public publication or monetisation.
4. User responsibility
Users should review outputs promptly and download independent copies of important assets. Creative Lab workspace storage is not a permanent backup service. Users are responsible for retaining source files, permissions and final deliverables required for commercial work.
5. Service problems
For missing credit allocation, inaccessible delivery or a failed generation, contact support with the account email and relevant transaction or generation reference. Credit restoration and monetary refunds are handled under the Credits, Billing, Cancellation and Refund Policy.