Credits, Billing, Cancellation and Refund Policy
Effective date: 23 July 2026
1. What credits are
Credits are prepaid contractual units usable for eligible Creative Lab services. They are not currency, stored value, deposits, securities, cryptocurrency or a transferable wallet balance. Credits cannot be withdrawn as cash.
Creative Lab currently offers one-time top-ups only. There is no recurring subscription and no automatic renewal. Purchased credits and welcome credits do not expire merely because time passes. Welcome credits can be used for any supported generation type, have no cash value and are limited to eligible new users.
2. Pricing
The Pricing page and purchase screen display the current pack name, credits included, INR price and any offer conditions. Displayed prices are inclusive of applicable GST. Checkout currently supports Indian billing profiles and INR only. The amount confirmed immediately before payment is the applicable offer.
Credit requirements for a generation may vary by provider, model, duration, resolution, variants, enhancement, priority or another displayed setting. An estimate is not a guarantee of creative quality.
3. Reservation and deduction
Creative Lab may reserve estimated credits when it accepts a generation request. A reservation reduces the amount available for other requests but is not necessarily a final charge. Credits are finalised when a successful output or another disclosed chargeable provider event is confirmed.
Unused reservation is released after a determinable failure, cancellation or expiry. An uncertain provider result may remain pending for reconciliation. The ledger should record every allocation, purchase, reservation, deduction, release, restoration and adjustment.
4. Failed generation treatment
When Creative Lab verifies that a technical generation failed before successful delivery, affected credits will be released or restored to the user's credit balance. This is a credit correction, not a monetary refund.
Definitive failures should be corrected immediately when the system receives a reliable result. Interrupted or uncertain provider outcomes should be reconciled without duplicate submission, normally within 24 hours where operationally possible. If a correction is missing, the user should report the affected job within seven days.
5. When credits are not restored
Credits are not ordinarily restored for subjective dissatisfaction after technical delivery; user cancellation after billable processing; user-side loss or connection failure after delivery; a policy-violating request that incurred a disclosed provider charge; or a deliberate duplicate request while the original outcome remained uncertain.
We may restore credits as a goodwill measure without creating a continuing obligation.
6. Non-refundable top-ups
Successfully paid and credited top-ups are final and non-refundable except for duplicate payments, an incorrect charge, payment received without corresponding credit allocation, a legally required remedy or another exceptional case approved by Maveristic.
Unused credits do not create a general right to a cash refund. Used, welcome, bonus, promotional, fraud-linked or chargeback-linked credits are not refundable.
7. Eligible monetary refunds
Report a duplicate payment, incorrect charge or missing credit allocation to canute@maveristic.com within seven days of the transaction where reasonably possible. Unauthorised transactions should be reported immediately to both Maveristic and the payment provider or issuing bank.
Approved refunds are returned to the original payment method. After initiation, banking and payment partners may require approximately 5-10 business days for the amount to appear. A refund may remove the corresponding credits and restrict outputs created using reversed value.
8. Cancellation
There is no recurring plan to cancel. A user may choose not to purchase another top-up and may request account closure. Account closure does not convert remaining credits into cash and may make them inaccessible after the closure is completed.
9. GST, currency and international payments
Prices are in INR and inclusive of applicable GST. Checkout currently supports Indian billing profiles only. Foreign-issued cards may be accepted by Razorpay subject to provider and issuer controls, but Creative Lab does not currently offer USD-denominated checkout. A bank or card issuer may apply conversion or cross-border charges.
10. Chargebacks and billing support
Before a chargeback, email canute@maveristic.com with the account email, date, amount, currency, payment/order reference and generation ID. Never send a password, CVV, OTP or full card number. Genuine disputes remain available; abusive disputes may trigger account action and evidence submission to Razorpay, banks or authorities.